Delivery Information:

• Dispatch Time:

  Your order will be dispatched within 1 business days after payment confirmation.



• Shipping Confirmation & Tracking:

  Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor your package's journey.



• Shipping Method:

  We only work with trustworthy courier services with tracking capabilities. For added security, courier will obtain proof of delivery such as signature from recipient upon delivery.



• Delivery Times:

  For our valued customers in Malaysia, anticipate delivery to your doorstep within 1-3 business days. For international orders, the delivery timeframe can range from 3-14 business days.



• Customs and Duties:

  If you're ordering internationally, please be aware that your package may be subject to customs duties and taxes depending on your destination country. These additional charges will be the responsibility of the customer.



• Order Changes/Cancellations:

  If you need to modify or cancel your order, please contact our customer service immediately. Once the order has been dispatched, we may not be able to make changes or accept cancellations.



• Delivery Charges:

  • Peninsular Malaysia: FREE
  • East Malaysia: FREE
  • International: RM50 | FREE International Delivery for Orders Above RM300
  
  

• Customer Support:

  Should you have any concerns or inquiries regarding your order's delivery, please don't hesitate to reach out to our dedicated customer service team. We're here to help!

Product Care

To ensure that your cherished jewelry remains in impeccable condition throughout its lifetime, we recommend following these essential care guidelines:

1. Avoid Exposure to Harsh Chemicals and Abrasives:

• Keep your jewelry away from contact with chemicals, including household cleaners, perfumes, cosmetics, and hairsprays. These substances can dull the luster of gemstones and metals.
• Refrain from using abrasive materials or harsh cleansers, as they may scratch or damage the surface of your jewelry.

2. Remove Jewelry During Certain Activities:

• Remove your jewelry before swimming, as chlorine and saltwater can have adverse effects on metals and gemstones.
• Take off your jewelry before bathing or showering, as soap and shampoo residue can accumulate and diminish its shine.
• Avoid wearing jewelry during vigorous exercise or sports to prevent accidental damage.

3. Store Properly:

• When not adorning your jewelry, store it in a cool, dry place. Excess moisture can cause metals to tarnish and promote gemstone cloudiness. Use individual jewelry pouches or boxes to prevent pieces from tangling or scratching each other.
• Consider using anti-tarnish strips or cloths to maintain the brilliance of silver jewelry.

4. Regular Cleaning:

• Gently clean your jewelry with a soft, lint-free cloth after each wear to remove oils, dirt, and sweat.
• Periodically, use a jewelry-specific cleaning solution or warm soapy water to clean more thoroughly. Be sure to rinse and dry thoroughly afterward.

5. Professional Inspection:

• Have your jewelry professionally inspected and cleaned by a jeweler on an annual basis. They can check for loose stones, worn prongs, or other issues that may require attention.

6. Be Mindful of Gemstones:

• Different gemstones may require specific care. Consult with a jeweler or refer to our gemstone care guide for detailed recommendations on caring for specific gemstone types.

By following these product care guidelines, you can ensure that your SO SEOUL Jewelry continues to shine brilliantly and maintain its value for generations to come.

Established since year 2012. At SO SEOUL, we believe that life's special moments should be celebrated, and what is better than gifting to someone you love? Jewelry can be gifted on any occasion and it can be timeless. SO SEOUL Jewellery are Excellent in quality, Fashion forward, Delicate, and yet retailing at affordable prices, with special emphasis on a wide range of high quality Crystals from Swarovski®, Diamond Simulant, Mother of Pearl, Austrian Crystals, each made by most experienced Jewelry craftsman with spotless 14k or 18k Rhodium plating that are made to lasts. “Our goal is to create inspiring, fashion forward Jewelry using Premium Material, high quality Plating, and master craftsmanship, at guilt-free price.”