SO SEOUL Jewellery 15-Day Risk-Free Return Policy
At SO SEOUL Jewellery, your satisfaction is paramount. We proudly offer a 15-day risk-free return policy to ensure you're completely pleased with your purchase.
1. Return Eligibility
a. Items must be returned within 15 days from the date of receipt.
b. To qualify for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
c. Earrings, for hygiene reasons, cannot be returned unless they are defective.
2. Return Process
a. To initiate a return, contact our customer service team. They'll provide you with instructions and, if necessary, any related documentation.
b. Securely package your item, ensuring to include any promotional items you may have received with your purchase.
c. Include a copy of the purchase receipt or proof of purchase.
3. Shipping
a. Customers are responsible for return shipping charges. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
b. Items must be returned to the address provided by our customer service team.
4. Store Credit
a. Upon receipt and inspection of your return, we'll notify you regarding the approval or rejection of your return.
b. If approved, you will be granted store credit equivalent to the purchase price of your returned item. This credit can be used for any future purchases on SO SEOUL Jewellery.
5. Exceptions
a. Sale or clearance items cannot be returned unless they are defective.
b. Gifts with purchase or promotional items must also be returned if the primary product is returned.
c. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may be eligible for partial store credit or no credit at all.
6. Questions
Should you have any inquiries regarding our return policy, please reach out to our customer service team.