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Privacy policy

Privacy Policy for SO SEOUL E-commerce Website

Introduction

At SO SEOUL Sdn. Bhd. [1105455-H], we value your privacy. This policy details our commitment to protecting the privacy of our users while ensuring a secure browsing experience on https://shopsoseoul.com. By accessing our website, you agree to the terms detailed below.

Information Collection and Usage

  1. Automatic Data Collection: Our servers do not automatically recognize specific personal information about individual users. Nor do they record email addresses unless willingly provided by the user.

  2. User-Supplied Information: We gather information during user registration, participation in promotions, surveys, flash sales, and the like. Additionally, our server may automatically log your IP address for diagnostics and administrative purposes.

  3. Purpose: The collected data assists in enhancing our website content and may be utilized for marketing. We don't share this data with third parties for commercial reasons unless explicitly mentioned.

Use of Cookies

  1. Cookies help tailor your online experience on our site.

  2. They streamline the recording of personal data like billing and shipping addresses.

  3. On returning to our site, previously provided information can be conveniently retrieved, allowing for a personalized experience.

Security Measures

  1. We prioritize the safeguarding of your personal information against unauthorized access, use, or disclosure. Data you provide in secure environments is protected against unauthorized breaches.

  2. Transmissions involving sensitive data, such as credit card numbers, are encrypted for added security.

Communication

  1. We may retain the content of emails, 'Contact us' messages, or other electronic correspondences received.

  2. Personal data within these communications will be treated according to this Privacy Policy. For operational reasons, including compliance, auditing, and suspected email abuse, the content of such messages might be monitored by our team or service providers.

Access and Control over Personal Data

  1. As per the Act, you can access and request corrections to your personal data if found inaccurate, incomplete, or outdated.

  2. For questions about this policy, or to access/correct your data, please reach out to us.

Policy Updates

  1. We may periodically update this Privacy Policy without prior intimation.

  2. For the latest on our privacy practices, regularly review this policy on our website: https://shopsoseoul.com.

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              Terms & Conditions

              SO SEOUL Jewellery: Timeless Elegance, Affordable Luxury

              Your Premier Destination for Premium Korean Fashion Jewellery

              Established since 2012, SO SEOUL Jewellery is your passport to the world of timeless elegance and affordable luxury. We believe in celebrating life's special moments with gifts that stand the test of time, and what better way than through jewellery?

              • Premium Craftsmanship and Materials
                • Every piece of our fashion jewellery is exclusively designed and meticulously handcrafted in Korea, a testament to Korean excellence. We take pride in using only the finest materials, including high-quality Crystals from Swarovski®, Diamond Simulant, Mother of Pearl, and Austrian Crystals. Our experienced jewelry craftsmen meticulously create each piece, finished with spotless 14k or 18k Rhodium plating, ensuring lasting beauty and quality.

              • Fashion Forward and Delicate Designs
                • SO SEOUL Jewellery is renowned for its fashion-forward designs and delicate craftsmanship. We create pieces that inspire and empower, without the premium price tag. Our mission is to offer you affordable luxury without compromise.

              • Authenticity and Empowerment
                • When you wear SO SEOUL, you wear a statement of authenticity and empowerment. Our jewellery goes beyond adornment; it becomes an extension of your unique style and a celebration of your individuality.

              • Sustainability at Heart
                • We are committed to sustainability, sourcing materials responsibly to protect the environment and support ethical craftsmanship. Join us in our mission to make the world more beautiful and sustainable, one exquisite piece of Korean fashion jewellery at a time.

              • Discover SO SEOUL Today
                • Explore our collections and become a part of our story. Adorn your life with elegance, confidence, and authenticity, one exquisite piece of Korean fashion jewellery at a time.

                Explore Our Collections | Contact Us
                SO SEOUL Jewellery - Timeless Elegance, Affordable Luxury.

              Delivery Information:


              • Dispatch Time:
                Your order will be dispatched within 1 business days after payment confirmation.

              • Shipping Confirmation & Tracking:
                Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number, allowing you to monitor your package's journey.

              • Shipping Method:
                We only work with trustworthy courier services with tracking capabilities. For added security, courier will obtain proof of delivery such as signature from recipient upon delivery.

              • Delivery Times:
                For our valued customers in Malaysia, anticipate delivery to your doorstep within 1-3 business days. For international orders, the delivery timeframe can range from 3-14 business days.

              • Customs and Duties:
                If you're ordering internationally, please be aware that your package may be subject to customs duties and taxes depending on your destination country. These additional charges will be the responsibility of the customer.

              • Order Changes/Cancellations:
                If you need to modify or cancel your order, please contact our customer service immediately. Once the order has been dispatched, we may not be able to make changes or accept cancellations.

              • Delivery Charges:
                • Peninsular Malaysia: FREE
                • East Malaysia: FREE
                • International: RM50 | FREE International Delivery for Orders Above RM300

              • Customer Support:
                Should you have any concerns or inquiries regarding your order's delivery, please don't hesitate to reach out to our dedicated customer service team. We're here to help!

              Product Care


              To ensure that your cherished jewelry remains in impeccable condition throughout its lifetime, we recommend following these essential care guidelines:

              1. Avoid Exposure to Harsh Chemicals and Abrasives:
                • Keep your jewelry away from contact with chemicals, including household cleaners, perfumes, cosmetics, and hairsprays. These substances can dull the luster of gemstones and metals.
                • Refrain from using abrasive materials or harsh cleansers, as they may scratch or damage the surface of your jewelry.
              2. Remove Jewelry During Certain Activities:
                • Remove your jewelry before swimming, as chlorine and saltwater can have adverse effects on metals and gemstones.
                • Take off your jewelry before bathing or showering, as soap and shampoo residue can accumulate and diminish its shine.
                • Avoid wearing jewelry during vigorous exercise or sports to prevent accidental damage.
              3. Store Properly:
                • When not adorning your jewelry, store it in a cool, dry place. Excess moisture can cause metals to tarnish and promote gemstone cloudiness. Use individual jewelry pouches or boxes to prevent pieces from tangling or scratching each other.
                • Consider using anti-tarnish strips or cloths to maintain the brilliance of silver jewelry.
              4. Regular Cleaning:
                • Gently clean your jewelry with a soft, lint-free cloth after each wear to remove oils, dirt, and sweat.
                • Periodically, use a jewelry-specific cleaning solution or warm soapy water to clean more thoroughly. Be sure to rinse and dry thoroughly afterward.
              5. Professional Inspection:
                • Have your jewelry professionally inspected and cleaned by a jeweler on an annual basis. They can check for loose stones, worn prongs, or other issues that may require attention.
              6. Be Mindful of Gemstones:
                • Different gemstones may require specific care. Consult with a jeweler or refer to our gemstone care guide for detailed recommendations on caring for specific gemstone types.

                By following these product care guidelines, you can ensure that your SO SEOUL Jewelry continues to shine brilliantly and maintain its value for generations to come.